FAQ

Default solution folder, feel free to edit or delete it.

Reset Your Password
To reset your password, follow these steps: Visit https://portal.tabletcommand.com/account/reset-password/ Enter your email address associated with yo...
Wed, 6 Oct, 2021 at 1:48 PM
Upload/Send Logs and Database - iPad
There are two methods to send logs and database to Tablet Command.  The first is to use the upload tool, which is convenient especially if you do not have a...
Fri, 17 Dec, 2021 at 2:06 PM
TC Mobile Account
You have been added to the account, and should have an email from support@tabletcommand.com with directions for how to finalize the setup.  After you set yo...
Wed, 14 Aug, 2019 at 1:54 PM
iPad OS Crash Logs
To send crash logs iOS instructions (for iOS 11 or later) Navigate to your device Settings > Privacy > Analytics > Analytics Data. Scroll th...
Tue, 18 Feb, 2020 at 6:17 PM
Upload Files to Tablet Command
To upload files to Tablet Command for troubleshooting please user the following link: https://admin.tabletcommand.com/uploadfile.php
Thu, 9 Dec, 2021 at 9:23 AM
ESRI Token Expired
From time to time, ESRI resets the map tokens that Tablet Command and TC Mobile uses to display ESRI maps. To reset your ESRI token:  login to https://api...
Wed, 25 Mar, 2020 at 1:49 PM
Integrating with ArcGIS Online
Tablet Command integrates with our customer's ESRI mapping solution using Arc GIS Online group sharing to seamlessly publish custom GIS information to ...
Mon, 20 Dec, 2021 at 8:45 AM
Close a Managed Incident
To close a managed incident your Tablet Command user is managing: Tap on the incident in the incident list if you have not already selected it. Tap on...
Mon, 27 Jun, 2022 at 8:49 AM
Troubleshoot iPad Location
In the web portal ensure that the user account associated with the iPad you want to see on the Tablet Command maps:  Has a Map ID defined “Share L...
Thu, 30 Dec, 2021 at 9:17 AM
Clear or Adjust Filters - Not seeing all incidents
One cause for not seeing the incidents you expect to see is that Filters have been enabled.  To clear or adjust them  follow the directions below: Table...
Fri, 11 Feb, 2022 at 12:22 PM